5 Resolutions Every Organization Must Make about Talent

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The New Year is beckoning even as the lights go up in preparation for the Christmas festivities.  Making New Year’s resolutions is a tradition that dates back to the Babylonians about 4000 years ago. During a ceremony known as Akitu which coincided with the crop planting season in mid-March, they would make promises to the gods to pay debts and be on their best behavior in the New Year. Romans had a similar ceremony at the beginning of the year. It was based on the belief that Janus, the two-faced god after whom January is named had links to the future and insight into the past.

Many of us look back and wonder why we made New Year’s resolutions in the first place because we have nothing to show for it. Some of us quit before we fulfilled our resolutions. Others are proud of the milestones made after making their resolutions. Regardless of your take on resolutions at a personal level, every organization that is keen on growing and sustaining its growth must make resolutions. Your talent strategy must be carefully considered as you make your resolutions at an organizational level. You do not have to wait for January to consider your resolutions when it comes to talent.

Having worked with hundreds of successful organizations over the past year, we have identified a few of key resolutions that organizations need to make and keep in the New Year:

Resolution#1: Review and update your employee handbook

This may seem trivial at first but it is not. If you have an employee handbook, now would be a good time to carefully review it and consider what needs to be revised or updated. During the review, consider any changes that have been made to the laws or regulations in the course of the year. Work with your legal counsel during the process.

Do you have flexible working arrangements for some of your employees? Include it in your employee handbook.

Do you have guidelines on how your employees need to use social media platforms? Let it be clearly articulated in your employee handbook.

Do the policies and guidelines in your employee handbook support your recruitment and employee retention efforts? The employee handbook should have them.

Are you clueless about what you need to include or exclude in your employee handbook? Talk to us today.

Resolution #2:  Foster a learning culture

Are your employees keeping up with emerging trends? Successful organizations encourage their employees to learn continuously and come up with innovative ways of doing their work. Encourage the employees who have been working for the organization for long to acquire new skills or upgrade their skills. Provide them with opportunities to learn about new technologies in their field. Provide new employees with opportunities to up-skill or work in other areas of the organization in order to enhance their skills. These efforts will boost the morale of the employees, promote productivity and business growth.

Resolution#3: Avoid delays in acting on employee performance

Delays in acting on employee performance are a result of a variety of factors. Sometimes, the organization wants to find a replacement before firing an employee.

In other instances, the organization might not have the financial muscle to compensate an employee after giving him or her a promotion.  Regardless of the reasons for the delay, organizations end up retaining underperforming employees for longer periods than they should. In other instances, organizations lose their talent to competitors because they failed to provide them with career development opportunities. This does not mean that the decision to terminate or promote an employee should be rushed. However, the decision should not be delayed as long as there is sufficient information.

Resolution#4: Review your benefits program

Millennials are looking for more than a salary. They are seeking opportunities to grow and develop in their careers, advance in their education and work in an environment that supports work-rest balance.

Are you content in offering traditional benefits such as retirement, health insurance and annual leave? It is time to reconsider the benefits you can offer to your employees.

There are other benefits that help in retaining employees such as flexible working schedule, training and friendly maternity and paternity leave packages. An organization could reap immense benefits from its employees by including some of these benefits in its benefits program.

Resolution #5: Review your annual appraisal process

In most organizations, annual appraisals are considered mundane tasks that everyone simply wants to get over and done with. As a result of this attitude, most organizations miss out on opportunities to get feedback from their employees and to give feedback that will help them become more productive. Resolve to ensure that employees do not only hear about their good performance or areas of improvement during the annual appraisal at your organization. Effective managers have regular discussions with their team members about their good performance and areas of improvement. This can be done on a monthly or quarterly basis. The performance appraisal tool should be shared with the employee prior to the appraisal. This will enable the employee to understand what he or she is expected to do in order to be considered a performing employee. Develop a 360-degree feedback mechanism by obtaining feedback about the employee from his or her colleagues or immediate boss.

We at Crystal Recruitment make it our business to find the right talent for your company as we are a leading Recruitment Agency in Kenya. Talk to us today and let us help you find the right talent.

Do you know what sort of Interview You are Attending???

 

Interviewing is a skill that one perfects over time. Not only do you need to prepare, but you need to find out what sort of interview you will be attending. Knowing beforehand means you get to prepare well to ace the said interview. If you are working with a Recruitment Firm, always ask them to specify the kind of interview you have been invited to, the Hiring Company’s expectation and who will be the panelists.

There are various types of interviews:

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  • Phone/Skype Interviews
  • Structured Interviews
  • Unstructured Interviews
  • Stress Interviews
  • Behavioral Interviews
  • Competency Based Interviews
  • Case Studies
  • Panel Interviews
  • Group Interviews
  • Simulation Interviews
  • Lunch/Dinner Interviews.

Today, we will to focus on the Structured Interviews and incorporate a format of how that would look like.

Structured Interviews are very consistent in nature as they ask the same questions and they have preempted answers in the case of a competency-based module.

They have a grading system and are scientific in nature.

They are majorly done by a panel of interviewers as they would want to get the average points on the candidate’s performance.

Companies are adopting this interview style due to its consistency format. Some will mix it with case studies for senior roles.

How would a Structured Interview look like, especially sample of a type of a Competency-Based One?

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The first section would be about yourself: This is more of your schooling, the grades, any awards, any professional qualification related to the job etc.

For example, If we have two candidates for a Marketing Job; Both have undergraduate degrees in Marketing with First Class Honors and one of them has the CIM Certification; the one with the extra certification automatically scores higher in this section of Academic Professional qualification.

The second section is usually created to determine your competencies;

Sticking to a Marketer Role: Some of the Competencies they may want to interview on are;

  • Technical Knowledge (Marketing)
  • Commercial Awareness
  • Innovation and Creativity
  • Financial Literacy
  • Team Leadership / Collaborative

Once they establish the relevant competencies, questions are set around the same with the generally expected answers. The best way to answer them is always linking the answers to your actual experience.

For instance, if asked about Commercial Awareness in Marketing – You would answer then demonstrate that by giving previous examples of projects worked on.

Keep in mind that it is not the length of your answer, but the content as the Interviewers do have a guide on what to expect for set questions.

This part is very important as is the only way the panel can determine if you really can do the work or not. They will be basing their decision on your ability to demonstrate the competencies from your previous experience.

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Third Part would be a Behavioral Component.

Each job usually has a behavioral component and some companies even adopt specific behaviors they want to be exhibited by their employees. E.g Friendliness, Team-spirit etc

Most of this questions would seek to understand how you did react in a certain situation. E.g if they want to check friendliness, they may ask “Tell us a time that you used your friendly nature to calm an irritated customer Or to influence a team member”

If you are well prepared, you will have several examples.

It is advisable to think through your career history and in line with the Job Description, write down examples for each of the competency components of the expected behavior trait that you feel may be asked. This way you will be ready when the questions are asked.

 

images (6)The fourth Part would be where you get to ask questions:

Yes, they do grade this!

So have your questions ready. Otherwise, you will lose points and even a 0.5 mark makes the difference on whether you move to the next stage or not.

They will want to know, were your questions thoughtful? Relevant? Did you do your research about the Company? Are your excited about the Job and more so joining the Team?

The final part is where they ask about your salary expectation, notice period and if you have any benefits you would want to be matched. This is not graded.

This process is repeated for all invited candidates, and each Interviewer does their own grading. They may want to compare notes once done e.g if there is a big disparity and get to discuss why someone gave higher marks and another gave way lower marks for the same question answered by the same candidates. They will then hand over the individual results to the HR department who will tally and prepare a final report. Based on the final report, the highest scoring candidates move to the next stages i.e Reference, security vetting and background checks if that was the interview or to the next interview stages.

Other candidates who did not make it will receive a Regret email or call as a best practice in Recruitment.

In our next articles, we will look into the Common Behavioral Questions and how to answer them.

We at Crystal Recruit do walk with our candidates and make sure they are well prepped for interviews with our clients.

You can check our latest Jobs Here

 

A – Z Career Nuggets

Focus On The Goal

A – Adapt to new situations and changing environment. The today’s business world is always changing at a faster rate than ever before.

B – Be Brave; Speak up and not out when you are not happy about something at work. Also, be brave enough to share your new ideas and embrace your team’s ideas.

C – Care for your work, your team, your peers. Show genuine interest.

D – Delegate when you can especially if you are in a leadership position.

E – Excell in your tasks. There is no need to be mediocre when you can be excellent.

F – Follow-up; an important skill to have. Develop it. Be great with follow-ups, be it with clients or your team or your own pending tasks.

G – Grit; Start something and stick to it till its accomplished.

H – Humane; Remember we are all humans and prone to make mistakes.

I – Integrity; Do not compromise your reputation. Fight for what you believe in.

J – Judicious; Try to be that person that people can come to for advice, the Go-to person.

K – Knowledge; Keep learning and endeavor to be an expert in your career/field of interest.

L – Listen; Teach yourself to listen to understand and not to respond. 

M – Mystery; As much as you try to be open, keep your private life private. That is your business.

N – New things; Do not be left behind when something new is happening and especially in the face of new innovations.

O – Opportunity favours the bold; Be on the lookout for new opportunities to make a difference and to advance your career.

P – Plan ahead, be prepared for the unexpected. 

Q – Quick, ‘Speed is the new currency for business’

R – Rest, your body needs it. Take the company paid vacation and rest. Remember you can only be as productive when your whole being is as healthy. 

S – Simple, ‘Simplicity is the highest form of sophistication’. Keep things simple.

T – Trust, do not break it. It is costly.

U – Unique; Never forget that you are unique as an individual. Embrace that, be proud of who you are, and if you are not, then chart out a path that will get you there.

V – Valiant; Show courage and determination especially in the face of adversity because tough times will come.

W – Winning; Always strive for a win-win.

X – eXcited; Find out the one thing that eXcites you and go for it whether personal or professional.

Y – Youth; Stay young at heart.

Z – Zeal; Use this well. Not too much, not too little. Just enough for every situation.